Publications

Developing Human Performance: Powerful Skills For Leaders Volume 2 byLori Bremer, Dawn Cook, Joshua Freedman, Anabell Jensen PhD, Mala Kapadia PhD, and Yoko Morimoto-YoshidaI am proud to have co-authored, “Developing Human Performance” with my colleagues at 6 Seconds. Developing Human Performance provides complete modules every development professional can use. From orienting new managers to building skills for diversity, collaboration, change, or customer care, these workshops blend engaging learning and powerful content with the perspective of emotional intelligence experts.

Each module includes a facilitator guide, plus PowerPoint® slides and handouts on the enclosed CD. Purchase includes license to use all the modules providing an outstanding curriculum on being a leader, managing teams, and improving organizational performance. My module is on Effective Constructive Feedback, or how to give feedback in a way that inspires behavior change.

I have also been interviewed in various magazines on the value of emotional intelligence in customer service. 

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