Leading with Emotional Intelligence

Course Objectives

Emotional Intelligence and Leadership Impact

Emotional intelligence (EQ) is not about being nice, nor is it about suppressing emotions; it is a proactive approach to managing emotions to achieve better bottom line results.  Put simply, emotions drive behavior and behavior drives performance.  Successful leaders leverage this knowledge to achieve greater leadership impact.

We explore how emotions play a significant role in leadership and what EQ competencies are necessary to be a leader worth following.  This information is then tied to your specific leadership style and your role in the organization. *If using the DBEQ360™ assessment with this course, we use it as a framework for determining developmental competencies in the EQ Leadership Action Plan.


The most critical EQ competency area is self-awareness; it is the foundation for succeeding in all of the other competencies.    We heighten your self-awareness by exploring how brain functionality impacts behavior when you are triggered and experience an emotional hijack.  We then do a root cause analysis on triggers and identify your trigger patterns to enable you to better recognize and avoid hijack opportunities.

Self Management

Once you are self-aware, you then learn techniques to manage your emotional impulses, including pre-emptive and responsive techniques.  We then link your impulse control to better decision making, goal achievement, conflict management and relationship management.

Social Intelligence and Relationship Management

Since emotions ultimately drive performance, reading and influencing others’ emotions are essential leadership skills. You learn best practices to better identify what emotional barriers others are experiencing to improve conflict management, employee engagement, and retention.

People follow leaders they trust and respect; we discuss techniques that help you earn these.  We drill down to the specific EQ competencies of optimism and empathy, directly correlating optimism to increased respect, adaptability and productivity for you and your team, and connecting empathy to enhanced trust, effective communication, empowering feedback, productive conflict and the ability to influence and gain commitment.

Your ability to coach others largely impacts your leadership success.  To effectively coach requires the ability to be self and socially aware, and to self and socially manage.  We apply the techniques discussed in class to coaching situations and ascertain your readiness to apply them.

EQ Leadership Action Plan

Knowledge is a great first step; knowledge plus action is powerful.  In this course we raise awareness and share techniques; effecting behavior change is up to you.  The culmination exercise is to develop an action plan that identifies key relationships and the EQ competencies required to manage them.   You then determine which techniques you will need to ensure your success.  *An optional 360 assessment may be used in conjunction with this course to help identify specific EQ competencies to develop.

Learning Outcomes

After attending this course, participants will have achieved the following:

  • Developed an understanding of what emotional intelligence is and how it impacts business and leadership effectiveness.
  • Learned the neuroscience of emotional hijacks and how it affects the brain, body and behavior.
  • Increased self-awareness by identifying personal patterns to enable avoidance of emotional hijack situations.
  • Improved self management by applying pre-emptive and responsive techniques for managing emotional hijacks.
  • Boosted social awareness by utilizing techniques for recognizing emotional states in others.
  • Enhanced relationship management skills by using techniques for empathetic listening.
  • Created an actionable plan to improve key business relationships and supporting emotional competencies.
DBEQ360™ Assessment

A 360 assessment of your Leadership and EQ competencies as perceived by your manager, peers, direct reports, and others complements this training.  Surveyed competencies include adaptability, assertiveness, collaboration, conflict management, emotional self awareness, emotional social awareness, empathy, humor, impulse control, influencing ability, optimism, personal drive, risk tolerance, self regard, stress management and trust.  Results show highest and lowest competency behaviors, gaps in group perceptions, hidden strengths to leverage and blind spots to address.

Course Format

This course is designed to take advantage of a plethora of research indicating that the learning experience is most effective when it is not a single training event, but is complemented with pre-coursework and post-course conscious application.  It is intended to be delivered as four half-day sessions facilitated with one to two weeks in between sessions to allow for application of the techniques.  This enables organizations to immediately ascertain adoption rate of the learning and gauge ROI of the training.

Participants receive the following:

  • Pre-work for each session to mentally prepare them and enable customized application during class
  • Conscious application exercises for each session designed to ensure they incorporate the techniques into their leadership activities after training
  • Follow up email reminders that include articles, challenge activities and strategy refreshers for several weeks following the training
  • Group coaching calls between sessions to provide opportunities for sharing successes or soliciting input on challenges in applying the techniques
  • Group and/or individual coaching calls 10-12 weeks after the training as necessary

If you would like to discuss how this program can be customized to your organization’s needs, please call Dawn Cook at 678-907-9491 or email Dawn@DayBreakEQ.com.

Managing Emotions for Personal Success Series

This is a series of half day sessions designed to offer a menu of options for gaining insights to Emotional Intelligence.  The first two sessions, Introduction to Emotional Intelligence and Managing Your Hijacks, are prerequisites for the other courses in the series.  The remaining courses, Brain-balanced Decision Making, Using Optimism to Maximize Productivity, Using Empathy to Manage Conflict, and How to Read and Connect with Others may be taken in any order.

Introduction to Emotional Intelligence

Course Goal

The goal of this 4-hour course is to provide participants a general understanding and awareness of emotional intelligence and its impact in the workplace. It is the foundation (prerequisite) course for all other emotional intelligence courses offered.

This course introduces the participants to the concept, definition, and impact of emotional intelligence, as well as the brain science behind it. It also covers the foundation component of the emotional intelligence model, self-awareness.

Session Objectives

      • Develop an understanding of what emotional intelligence is and how it impacts our decision making and interactions.
      • Define an emotional hijack and explain the neurological and physiological effects on the body.
      • Identify personal triggers that result in an emotional hijack to begin increasing your self-awareness.
      • Increase your self-awareness around hijack situations and identify patterns of behavior.

Managing Your Hijacks

Course Goal

The goal of this 4-hour course is to provide participants a variety of strategies for managing their own emotional hijacks. This course, along with Introduction to Emotional Intelligence, is a foundation (prerequisite) course for all other emotional intelligence courses offered.

This course introduces the participants to the impact of intention shifts, explains how to use pre-emptive strategies and responsive hijack management strategies, and helps them better understand and more clearly express their emotional states.

Session Objectives

      • Recognize when intentions have shifted due to an emotional hijack.
      • Identify and apply pre-emptive strategies to mitigate triggers and minimize your emotional hijacks.
      • Learn and utilize responsive strategies for impulse control and managing your emotional hijacks.
      •  Effectively express yourself during a hijack in a way that you will be heard.

Brain-balanced Decision Making

Course Goal

The goal of this 3.5-hour course is to apply managing hijacks to decision making, enabling participants to use their logical and emotional brains for optimal choices in stressful or adverse workplace situations.

Participants will explore various decisions they make during the workday, begin to understand which parts of their brains are in control during the decision-making process and hone their ability to balance the emotional and local brain functions under stress.

Session Objectives

      • Discover the number of conscious and unconscious decisions you make daily.
      • Acknowledge what your decisions are communicating to others.
      • Categorize logic-based versus emotion-based decisions in hijack situations.
      • Pinpoint and manage the moment of truth in your decision making for better outcomes.
      • Learn to balance the logical and emotional functions when making a decision.

Using Empathy to Manage Conflict

Course Goal

The prerequisites to this 4-hour course, Introduction to Emotional Intelligence and Managing Your Hijacks, provide an understanding of emotional hijacks and strategies to manage them.  This course builds on that knowledge by helping participants learn to prevent and/or minimize conflicts in the workplace.  It is especially targeted to managing difficult people and difficult conversations.

The goal of this course is to help participants to better understand why they do and do not empathize, provide them tools to enable them to empathize, and practice self and social management techniques to enable empathetic behaviors.

Session Objectives

      • Learn four empathetic behaviors and the benefit of using them in conflict situations
      • Raise awareness of why we empathize and why we choose not to
      • Use self and social management techniques to use empathic behaviors at the onset of conflict
      • Demonstrate empathetic behaviors using the ‘Listen to Understand’ technique.

Using Optimism to Maximize Productivity

Course Goal

The prerequisites to this 4-hour course, Introduction to Emotional Intelligence and Managing Your Hijacks, provide an understanding of emotional hijacks and strategies to manage them.  This course enables participants to manage the hijacks, large and small, that impede productivity and change their internal dialogue to overcome setbacks.

The goal of this course is to provide participants a deeper understanding of both optimism and pessimism and offer techniques to help them maintain higher productivity as a result.

Session Objectives

      • Examine what optimism really is and the core premise on which it is based
      • Learn the three P’s of pessimism  that cause you to surrender to setbacks
      • Recognize ANTs that impede your productivity
      • Use the ABCDE Model to terminate ANTS and avoid the three P’s
      • Apply a Control/Decision Tree technique to overcome setbacks

How to Read and Connect with Others

Course Goal

The prerequisites to this 4-hour course, Introduction to Emotional Intelligence and Managing Your Hijacks, provide an understanding of emotional hijacks and strategies to manage them.  This course provides an introduction to the concept of social intelligence and shows participants how to combine social awareness/social management with hijack management strategies to maximize relationship effectiveness.

Participants will focus on the subtle nuances of communication to prevent full-blown disconnects, hone their ability to foresee others’ hijacks and learn to better connect with others for more productive outcomes.

Session Objectives
      • Understand the six elements of social intelligence as categorized into the areas of social awareness and social facility.
      •  Use verbal  cues, body language and tone to read the emotional topography in the room
      • Manage the impulse to become socially tone deaf or mind blind
      • Develop your ‘mind sight’ to increase opportunities to build rapport
      • Connect with others through attunement and empathetic listening

Creating Productive Work Habits

Course Goal

The goal of this 3-hour course is to help participants identify unproductive habits and replace them with productive ones.  Based on the book, “The Power of Habit” by Charles Duhigg, this course provides insights to why we do what we do – even when we don’t want to – and how to manage changing those behaviors.

Session Objectives
      • Learn how habits are formed and why they can’t be broken
      • Dissect your habit loops into cues, routines and rewards
      • Modify your habit loops to create more productive habits

Clear Communications

Course Goal

This 4-hour course is designed to provide a basic understanding of the communication process, all of the elements that factor into good communication, and how to ensure you are communicating clearly.

Session Objectives

      • Learn the five components of the communication model
      • Explore how filters and barriers impede communication
      • Discover the importance of non-verbals in communication
      • Ascertain how word choices convey intent
      • Apply this information for clear communication in your work

Effective Presentation Skills

Course Goal

The goal of this 4-hour course is to enable participates to stand in front of an audience and deliver their message with confidence and credibility.

Session Objectives
      • Conquer the butterflies
      • Develop your voice
      • Use eye contact to connect
      • Reinforce your message with gestures
      • Use posture and movement for impact
      • Handle questions with ease

Leverage Your Personality at Work (MBTI™)

Course Goal

This 4-hour course is designed to help participants become familiar with the Myers Briggs Personality Type Indicator and how it affects their communication, work style and problem-solving.

Session Objectives

      • Understand the MBTI and four dichotomies
      • Learn communication styles preferences and challenges
      • Identify work styles’ contributions and pitfalls
      • Use a TYPE-balanced problem solving approach
      • Create an action plan to better leverage types

Constructive Feedback Made Easy

Course Goal

This 4-hour course enables managers to provide constructive feedback that honors the employee and inspires them to change behavior.  It explores the reasons we put off giving constructive feedback, establishes a framework for giving feedback as a gift to lift and thus makes giving feedback easier.

Session Objectives

      • Acknowledge your role and your employee’s role in managing performance
      • Eradicate the barriers to giving constructive feedback
      • Identify the elements of effective constructive feedback
      • Learn effective feedback language
      • Demonstrate giving effective constructive feedback

Leading at the Speed of TrustTM

Course Overview

Leading at the Speed of TrustTM is a highly interactive workshop that engages leaders at all levels in the real work of identifying and closing the trust gaps that exist in your organization. Instead of paying outrageous “Trust Taxes,” your organization can begin to realize “Trust Dividends.” Doing business at the “speed of trust” dramatically lowers costs, speeds up results, and increases profits and influence. The course teaches managers and leaders pragmatic, practical, and actionable skills that can be implemented immediately regardless of their role in the organization.

Course Objectives

Franklin Covey’s Leading at the Speed of Trust leadership development training program is designed to help leaders:

      • Choose to make building trust in the workplace an explicit goal of their work.
      • Learn how others perceive their trustworthiness from their personal tQ™ Report.
      • Understand the real, measurable Trust Taxes they might be paying without realizing it.
      • Change Trust Taxes to Trust Dividends, which are the benefits that come from growing trusting relationships.
      • Make action plans for Building Trust Accounts with all key stakeholders.
      • Begin using the Language of Trust as an important cultural lever.

Delivered in a two-day or four half-day format, this course is accompanied by an optional 360 assessment of your ability to demonstrate and build trust.

Working at the Speed of Trust ™

Course Overview

Working at the Speed of Trust helps individual contributors communicate transparently with peers and managers, improve their track record of keeping commitments, focus on improving internal ‘customer service’ with others who depend on their work and learn to create a ‘pit crew’ mentality on their team.

Course Objectives

Franklin Covey’s Working at the Speed of Trust training program is designed to help individuals:

      • Increase personal credibility and trust with key stakeholders.
      • Create an environment of high trust that fosters creativity, innovation and a greater commitment to achieving results.
      • Improve their reputation in the market as trusted partners.

This course is delivered in a one and a half day or three half-day format.