Publications

Dawn is proud to have co-authored, “Developing Human Performance” with her colleagues at 6 Seconds. Developing Human Performance provides complete modules every development professional can use. From orienting new managers to building skills for diversity, collaboration, change, or customer care, these workshops blend engaging learning and powerful content with the perspective of emotional intelligence experts. Each module includes a facilitator guide, plus PowerPoint® slides and handouts on the enclosed CD. Purchase includes license to use all the modules providing an outstanding curriculum on being a leader, managing teams, and improving organizational performance. Dawn’s module is on Effective Constructive Feedback, or how to give feedback in a way that inspires behavior change.

http://www.amazon.com/Developing-Human-Performance-Powerful-Practitioners/dp/0979734320

She has also been interviewed in various magazines on the value of emotional intelligence in customer service.