Model and Process

Coaching Model

Coaching is not about advising; it’s not about telling clients what to do. It’s about helping them clear a path for behavior change and giving them the tools to do so. It means asking the right questions to make them think beyond the obvious and find the answers that are buried in their brain. Bottom line, it’s about providing the catalyst to effect change and reach goals.

Our coaching model follows a simple process:

1. Define clear goals

  •  Coachee and sponsoring manager agree on desired outcomes at a high level
  • Conduct 360 assessment and/or stakeholder interviews to get specific behavioral symptoms
  • Create a coaching agreement/action plan to identify key behavior modification goals and success metrics

2. Share and analyze information

  • Identify what is driving behaviors using a neuroscience approach
  • Increase awareness and empathy around impact of behaviors
  • Assess coachee’s openness to feedback and changing behaviors

3. Create a strategy

  • Discuss possible approaches to achieve different outcomes
  • Identify benefits of changed behaviors versus benefits of current behaviors
  • Prioritize ideas into action with timelines

4. Review results and recalibrate

  • Discuss actions coachee implemented since last coaching session
  • Acknowledge successes and determine strategies for working through setbacks
  • Determine next action steps and accountability
  • Assess commitment to achieve results